Day 1 Keynote: The Future of Engagement In The Era of Post-Pandemic Disruption
Date & Time
Tuesday, November 10, 2020, 12:15 PM - 1:30 PM
Jim Carroll

Long before the pandemic hit the global economy, the world of retail was already in the midst of profound, systemic disruption, with the acceleration of on-line business models, the arrival of sophisticated last-mile delivery infrastructure, collapsing consumer attention spans and massive business model disruption. Now begins the process of a complex new return to some semblance of 'routine,' what happens to the concept of in-store interaction, promotion and more? Join us for our virtual keynote, as acclaimed Futurist Jim Carroll takes a look at old assumptions, new realities, fast moving events and ingrained behaviors. While some might think we are operating under a mantra that states "we don't know where we are going but we are making great time," Jim will offer up some clarity on how the trends that will impact us going forward, and how we might leverage these into opportunity. Jim's clients include NASA, Disney, the World Bank and hundreds more.
Acclaimed futurist Jim Carroll will present his vision for the future of retail and shopper engagement in a post-pandemic world.

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